Magic Jack & Ymax Corp


Magic Jack & YMax Corp.

Bottom Line:  Completely Unethical Business Practices.  The worst example of corporate greed and poor customer service.  Outsourcing of service run amok in the worst way.

I purchased a Magic Jack on 7/10/08 after seeing a TV shopping channel feature.  I was a bit curious about this product and wanted to try it.

The shopping channel featured a host and they guaranteed that the product billing would not take place until 30 days later, and that if I wasn’t happy with the product, I would get free shipping back to their warehouse.

I thought, no risk.  Free shipping to and from the manufacturer, and I get to test the product out.  If it works, great, if not, they’ll pay to have it shipped back.

I get the product on 7/14/08.  I test the product.  Much like Skype, it works “ok” when you aren’t surfing the web.  Other times the sound is low, muffled or garbled.  Basically unusable for serious business purposes.

I decide to have it shipped back.

I look around the original packaging, and curiously there is no return information or return labels.  No phone number, no email.

I go online, and again, no email, no phone number to be found.

I check on Network Solution’s website for their Whois information, and again, no phone number listed.

Very very odd.

I use their online chat system, talk to several different reps, all outsourced from overseas no less, and they all tell me that I have to pay for the shipping back.  I mention the commercial and the TV offer, and they give me the same “canned” message.  I must pay for shipping back.  I ask if their tv offer is a lie. They say, “customer must pay for shipping back”.  You just end up talking around in circles with these robotic online chat reps.

BTW, I think online chat service is the biggest waste of time ever invented.

I check my credit card, and what do you know. They’ve already billed my credit card.  They weren’t supposed to do that for 30 days.

I google the company, and lo and behold, a list of online complaints about this company that’s a mile long.

A complete shame and a complete scam.  The biggest example of corporate greed and poor customer service I have ever witnessed.  I am shocked and disbelieving that a company can spend this amount of money to “get” customers and do so little to retain them.

Shame on you !!

Corporate Heads:

Daniel Borislow
Founder and Inventor

Donald A. Burns
CEO and Chairman of the Board

James H. Donlon
Chief Marketing Officer

Peter Russo
Chief Financial Officer

These guys should be whipped and embarrassed for their business practices.  A complete embarrassment!!  They get whatever shame is coming to them.

I was able to google the company YMax, but the only numbers listed do not have a human answering them.  561-586-3380 and 281-404-1551, all ask you to go online and use their online chat system.

How can a company in America get so much media write-up and be so degenerate?

Magic Jack & Ymax Corp – Even if your product did work, I’d stay away from it because your practices are so unimaginably disgusting.

According to the Better Business Bureau they currently have a rating of “F”.

Stated from the BBB: See Page 2 Below.

They used a totally automated voice mail system to take down my order.  They apparently had my email address completely wrong.

I used HSBC’s Visa card to place this order, I hope they can help me nail these bastards.

Everyone who’s been burned by Ymax and Magic Jack needs to contact the local BBB of West Palm Beach – 562-842-1918 or 562-844-1987 or 772-335-2017 or 772-223-1492 or bbb.org

Address the package came from: PO box 6846 West Palm Beach FL 33405

Corporate Addresses Googled:
YMax Communications Corp‎
223 Sunset Ave, Palm Beach, FL – (561) 832-3021‎
* I believe this is their old address

YMax Communications Corp‎
5700 Georgia Ave, West Palm Beach, FL 33405  – (561) 586-3380‎
* New and present address (I think)

Telephone Number: 561-317-2834 (from what I can tell)

Better Business Bureau Listing for Magic Jack

BBB Link:  Magic Jack BBB Complaint Link

Company Profile
DBA: Magic Jack LP
Address: PO Box 6846
West Palm Beach,
FL  33405
Primary Phone: (561) 594-2140
Primary Fax:
Primary Contact: Peter Russo,CEO

Website:

Company ID: 92003333
Business Start Date: 4/13/2007
BBB Created Record on: 8/21/2007

Nature of Business:

This company’s nature of business is Internet Service Providers

BBB Comments and Analysis
Bureau’s Comments and Analysis of Company’s Business

We have no further comment about this company’s business practices or analysis of its offer that may assist you in your consideration of this company.

Licensing
Licensing Agency:
License Number:
Status:

This license permits the company to perform the following services:

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. The Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Magic Jack LP

Company
Rating
F
Rating Explanation:
The rating the Better Business Bureau assigns a business is determined by our composite score of such factors as its type of business, length of time in business, compliance …F: We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for its fraudulent business practices.
Customer Reviews and Ratings
Complaint Experience
Bureau Summary and Analysis of customer complaints and company responses:

Our file contains a pattern of complaints from consumers who allege they were offered a free thirty-day trial period for their product. After accepting the offer consumers’ allege funds were withdraw…

Complaint Closing Statistics
The following grid displays the number and responses to complaints over the last 36 months:

No. of Cmpl

Type of Response

176

Making a full refund, as the consumer requested

5

Making a partial refund

93

Agreeing to perform according to their contract

5

Refusing to make an adjustment

1

Refuse to adjust, relying on terms of agreement

1

Unanswered

62

Unassigned

343Total

Bureau Membership
This company is not a member of the Better Business Bureau. This fact does not disparage the company in any way.
Government Actions
We know of no government action taken against this company.
Advertising Review
According to the BBB code of Advertising, the word “free” may be used in advertising whenever the advertiser is offering an unconditional gift. Consumers allege that after applying for the free trial,…
Other Considerations
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
File a Complaint
If you have a dispute with this company, you may file a complaint. The BBB will try to mediate the dispute through our complaint process

As you can see above, Magic Jack has a terrible history with customer service, false advertising and misleading customers.

 

It’s unbelieveable to me that they are being sold in every major retail store today.  Just amazing…

 

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