Norstar Nortel Call Features


Using Norstar Features (Norstar/ Nortel Business Telephone Voice Mai

Using a Norstar Feature

  1. Press [Feature] and enter the desired feature code on the dial pad, or press a programmed memory button.
  2. Follow the display messages. On a two-line display telephone, some features are also available on display buttons.

Programming Memory Buttons

  • You can program memory buttons for one-touch access to frequently used features.
    1. Press [Feature] [*] [3].
    2. Press the memory button that you want to program.
    3. Press [Feature] and enter the feature code on the dial pad.
  • You can also program frequently dialed numbers, using the following codes:
  • [Feature] [*] [1] external autodial: Store an external telephone number for one-touch dialing. (using an access code if required).
  • [Feature] [*] [2] Internal autodial: Store an internal intercom number for one-touch dialing.
  • See your telephone User Card for details. You cannot program line, incoming line group, intercom, answer, or Handsfree/Mute buttons.

Norstar Features

Button Inquiry [Feature] [*] [0]

  • Check what is programmed on any button. Use when labeling buttons.
  • Press [Feature] [*] [0]. Press any button.

Call Forward [Feature] [4]

  • Send your calls to another telephone in your Norstar system.
  • Press [Feature] [4]. Follow the prompts in your display.
  • Press [Feature] [#] [4] to cancel.

Call Park [Feature] [7] [4]

  • Press [Feature] [7] [4] to put a call on hold so that it can be picked up from any telephone in your Norstar system.
  • The display shows a three-digit retrieval code.
  • To retrieve a parked call, press [intercom] and dial a retrieval code on any telephone in your Norstar system.

Call Pickup – Directed [Feature] [7] [6]

  • Answer any ringing telephone.
  • Press [Feature] [7] [6] and dial that telephone’s extension number.

Call Pickup – Group [Feature] [7] [5]

  • Answer a call that is ringing at another telephone in your pickup group. The external call that has been ringing longest is answered first.
  • Contact the UW Technology Service Center if you need a call pickup group established.

Conference [Feature] [3]

  • Establish a conference call between yourself and two other parties.
    1. Make or answer the first call.
    2. Put the first call on hold.
    3. Make or answer the second call.
    4. After the second call is connected, press [Feature] [3].
    5. Press the line or intercom button of the first held call.
    6. Press [Rls] to end the conference call
  • To remove yourself from a conference permanently (unsupervised conference):
    • Press [Feature] [7] [0]. The other two callers remain connected. (Some external lines may not support this feature.)
  • To put a conference on hold:
    • Press [Hold]. The other two callers can still talk to each other.
  • To split a conference:
    • Press the line or intercom button of one caller to consult privately while the other caller is on hold. To re-establish the conference, press [Feature] [3].
  • To disconnect one party:
    • Press the line or intercom button of the caller you want to disconnect, then press [Rls].
    • Press the line or intercom button of the remaining caller to resume your conversation.
  • To independently hold two calls:
    • Press the line or intercom button of the first caller, then press [Hold]. The second caller is automatically put on hold. To re-establish the conference, retrieve one call from hold, press [Feature] [3], then retrieve the second call from hold.

Contrast Adjustment [Feature] [*] [7]

  • Adjust the contrast of your display.
  • Press [Feature] [*] [7], then press a number from [1] to [9] (depending on you telephone). Press [Hold] to set your choice.

Do Not Disturb [Feature] [8] [5]

  • To cancel press [Feature] [#] [8] [5]
  • When you are not on a call prevent all incoming calls, except priority calls, from ringing at your telephone. When you are on a call, block an incoming priority call.

Hold [Hold]

  • Temporarily suspend a call.
  • To retrieve a held call, press the line button for the held call.
  • Exclusive Hold
    • [Feature] [7] [9] or [Feature] [Hold]
    • Temporarily suspend a call and prevent other telephones from picking it up.

Last Number Redial [Feature] [5]

  • Automatically redial the last external telephone number that you dialed.

Link [Feature] [7] [1]

  • Use to transfer callers to a telephone number.
    • While on first call, press [Link]. Wait for dial tone.
    • Dial next number, and hang up or wait for party to answer.
    • If party answers, announce call, press [Link], and hang up.
    • If no answer, press flashing line button to return to first call.
  • Note: Use Transfer to transfer callers to an intercom number

Long Tones [Feature] [8] [0] [8]

  • Generate a tone for as long as you hold down a button. This is used to communicate with devices like fax or answering machines. Long tones are in effect only for your current call.

Messages [Feature] [1]

  • Send a message to a Norstar telephone’s display.
  • Press [Feature] [1]. Enter the intercom number to send message to.
  • Press [Feature] [#] [1] to cancel the message.
  • To view and reply to your messages:
    1. Press [Feature] [6] [5].
    2. Press [*] and [#] to view your message list.
    3. Press [0] to call the person who left you the message.
  • To erase a message:
    1. Press [Hold] while viewing a message.

Page [Feature] [ 6] [0] and code (1 to 3) and zone (0 to 6)

  • Make a page announcement through either the internal (code1) or external (code2) speakers, or both (code 3). Zone 0 pages all zones.
    • Internal Page
      • [Feature] [6] [1] and zone (0 to 6)
      • Make a page announcement to all, or to a specific group of Norstar telephones, through the telephone speakers. Zone 0 pages all zones.
    • External Page
      • [Feature] [6] [2]
      • Make a page announcement through an external loudspeaker system.
    • Internal and External Page
      • [Feature] [6] [3] and zone (0 to 6)
      • Make a page announcement through both your Norstar telephone speakers and an external loudspeaker system. Zone 0 pages all zones.

Pause [Feature] [7] [8]

  • Program in an external autodial sequence to insert a 1.5 second delay.
  • For pulse dialing: [*] also inserts a 1.5 second delay.

Priority Call [Feature] [6] [9]

  • Interrupt a person who is on a call or using Do Not Disturb.
  • A person on another call can press [Feature] [8] [5] to block your priority call.

Ring Type [Feature] [*] [6]

  • Select a distinctive ring to help differentiate between your telephone and others nearby.
    1. Press [Feature] [*] [6]
    2. Enter the ring type number (1 to 4).
    3. Press [Hold]

Ring Volume [Feature] [*] [8] [0]

  • Make your telephone ring so that you can adjust the volume. You can also adjust the volume any time your telephone rings.
  • Press [Feature] [*] [8] [0]. Press your volume bar up or down.

Saved Number Redial [Feature] [6] [7]

  • Save a number to redial later. Enter the code while you are on a call that you have dialed to save the number. Enter the code when you are not on a call to redial the saved number.

Speed Dial [Feature] [0]

  • Dial an external telephone number using a two-digit code. There are two types of speed dial codes: system (01 to 70) and personal (71 to 94). System speed dial codes can be used from any Norstar telephone in the system. They are assigned by your system coordinator.
  • Personal speed dial codes are used exclusively at your telephone.
    • To Make a Call Using a Speed Dial Code:
      1. Press [Feature] [0].
      2. Enter the two-digit code for the number (01 to 70 for system speed dial, 71 to 94 for personal speed dial).
    • To Program Personal Speed Dial Numbers:
      1. Press [Feature] [*] [4]
      2. Enter a two-digit code from 71 to 94.
      3. Specify the external line by pressing a line button, a line pool button, or the intercom button. If you don’t specify the external line, the system automatically chooses a line for the call.
      4. Dial the telephone number you want to program (up to 24 digits).
      5. Press [Hold].
      6. Record the code and number you have just programmed.
      7. You cannot program personal speed dial numbers while someone else is programming your Norstar system.

Time [Feature] [8] [0] [3]

  • Briefly display the time and date while you are on a call.

Transfer [Feature] [7] [0]

  • Send a call to another telephone within your Norstar system.
    1. Make or answer a call,
    2. Press [Feature] [7] [0] (or press the [Transfer] button below your display).
    3. Dial the intercom number where you want to transfer the call to.
    4. Stay on the line if you wish to speak to the person first.
    5. Press [Rls] to complete the transfer.
  • If an external call is transferred to a busy internal or network extension, or is not answered after a few rings, the call automatically rings you back.
  • Note: Use Link to transfer callers to a telephone number

Voice Call [Feature] [6] [6]

  • Make a voice announcement or begin a conversation through the speaker of another Norstar telephone without first making the other telephone ring.

Voice Call Deny [Feature] [8] [8]

  • Prevent your telephone from receiving voice calls.
  • Do Not Disturb ([Feature] [8] [5]) also prevents your telephone from receiving calls.
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