Go to Airbnb.com/resolutions
https://www.airbnb.com/resolutions
Often times, Airbnb’s customer resolution center has no teeth. You have to take things up on yourself when you’ve had a bad host…
Airbnb’s service reps usually run you in circles with countless words of soothing compassion, but at the end, they usually don’t do enough to resolve the situation…
Airbnb’s Customer service reps get a “D” for actual results and an “A” for friendliness.
Try requesting a refund directly from the host. Try disputing your credit card if that doesn’t work…