The Ridiculous Service Process that Is Tesla Motors
I have a Tesla Model S that is several years old and wanted to purchase the extended warranty.
I dread speaking to anyone in Tesla service. If find them to be rude, indifferent, unmotivated, and basically uncaring.
I call my local Tesla service center. I get the sales dept, because I am buying something…
Fortunately I get someone on the phone (most times you won’t).
The sales person blandly tells me I have the wrong dept. I need to speak to someone in the service center. I tell him, I did call the service center. He says I have the sales dept. He reminds me that I need to hit the option for service……. (fine..)… He offers to transfer me.. I thank him.
The phone is ringing… I fully expecd to get voice mail. Wow.. I actually got a human being. I tell him I’m interested in buying the extended service.
He asks me for my Vin#. He then tells me to visit Tesla.com and do a search for “Extended Warranty”. I remind him that I want to purchase the extended warranty. How do I do that?
He says I should read up on the extended warranty service first…
silence… more silence…
I tell him I’ve already read it and I want to buy it… How do I do that?
He says I need to set an appointment….
silence…. more silence…
I’m starting to feel frustrated…
I say.. so let’s set an appointment….. He tells me I can set an appointment or they can send me the contract through email and I can sign it and scan it back….
I tell him that’s what I’d like… let’s do it through email……
silence…. silence…
I ask again… SO HOW DO I DO THIS?
He tells me again, set an appointment on your app and someone will get back to you…..
I’m perplexed… I don’t recall seeing anything on the app for buying any extended warranties…
I tell him about my confusion through this process..
He says I should select, “other” and then indicate that I want to buy an extended warranty, and that someone will then get back to me, through the mobile Tesla App….
Dumbfounded by this process and the utter apathy expressed by Tesla’s service personnel….
As I write this, Tesla stock sits at an all time high of 1405.00 and a market cap of $260 Billion… Go figure…