Magic Jack & YMax Corp.
Bottom Line: Completely Unethical Business Practices. The worst example of corporate greed and poor customer service. Outsourcing of service run amok in the worst way.
I purchased a Magic Jack on 7/10/08 after seeing a TV shopping channel feature. I was a bit curious about this product and wanted to try it.
The shopping channel featured a host and they guaranteed that the product billing would not take place until 30 days later, and that if I wasn’t happy with the product, I would get free shipping back to their warehouse.
I thought, no risk. Free shipping to and from the manufacturer, and I get to test the product out. If it works, great, if not, they’ll pay to have it shipped back.
I get the product on 7/14/08. I test the product. Much like Skype, it works “ok” when you aren’t surfing the web. Other times the sound is low, muffled or garbled. Basically unusable for serious business purposes.
I decide to have it shipped back.
I look around the original packaging, and curiously there is no return information or return labels. No phone number, no email.
I go online, and again, no email, no phone number to be found.
I check on Network Solution’s website for their Whois information, and again, no phone number listed.
Very very odd.
I use their online chat system, talk to several different reps, all outsourced from overseas no less, and they all tell me that I have to pay for the shipping back. I mention the commercial and the TV offer, and they give me the same “canned” message. I must pay for shipping back. I ask if their tv offer is a lie. They say, “customer must pay for shipping back”. You just end up talking around in circles with these robotic online chat reps.
BTW, I think online chat service is the biggest waste of time ever invented.
I check my credit card, and what do you know. They’ve already billed my credit card. They weren’t supposed to do that for 30 days.
I google the company, and lo and behold, a list of online complaints about this company that’s a mile long.
A complete shame and a complete scam. The biggest example of corporate greed and poor customer service I have ever witnessed. I am shocked and disbelieving that a company can spend this amount of money to “get” customers and do so little to retain them.
Shame on you !!
Corporate Heads:
Daniel Borislow
Founder and Inventor
Donald A. Burns
CEO and Chairman of the Board
James H. Donlon
Chief Marketing Officer
Peter Russo
Chief Financial Officer
These guys should be whipped and embarrassed for their business practices. A complete embarrassment!! They get whatever shame is coming to them.
I was able to google the company YMax, but the only numbers listed do not have a human answering them. 561-586-3380 and 281-404-1551, all ask you to go online and use their online chat system.
How can a company in America get so much media write-up and be so degenerate?
Magic Jack & Ymax Corp – Even if your product did work, I’d stay away from it because your practices are so unimaginably disgusting.
According to the Better Business Bureau they currently have a rating of “F”.
Stated from the BBB: See Page 2 Below.
They used a totally automated voice mail system to take down my order. They apparently had my email address completely wrong.
I used HSBC’s Visa card to place this order, I hope they can help me nail these bastards.
Everyone who’s been burned by Ymax and Magic Jack needs to contact the local BBB of West Palm Beach – 562-842-1918 or 562-844-1987 or 772-335-2017 or 772-223-1492 or bbb.org
Address the package came from: PO box 6846 West Palm Beach FL 33405
Corporate Addresses Googled:
YMax Communications Corp
223 Sunset Ave, Palm Beach, FL – (561) 832-3021
* I believe this is their old address
YMax Communications Corp
5700 Georgia Ave, West Palm Beach, FL 33405 – (561) 586-3380
* New and present address (I think)
Telephone Number: 561-317-2834 (from what I can tell)
| Better Business Bureau Listing for Magic Jack
BBB Link: Magic Jack BBB Complaint Link |
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| Bureau Membership | ||||||||||||||||||||||||||||||||||||||||
| This company is not a member of the Better Business Bureau. This fact does not disparage the company in any way. | ||||||||||||||||||||||||||||||||||||||||
| Government Actions | ||||||||||||||||||||||||||||||||||||||||
| We know of no government action taken against this company. | ||||||||||||||||||||||||||||||||||||||||
| Advertising Review | ||||||||||||||||||||||||||||||||||||||||
| According to the BBB code of Advertising, the word “free” may be used in advertising whenever the advertiser is offering an unconditional gift. Consumers allege that after applying for the free trial,… | ||||||||||||||||||||||||||||||||||||||||
| Other Considerations | ||||||||||||||||||||||||||||||||||||||||
| We know of no other matter or practice relating to this company that may assist you in your consideration of this company. | ||||||||||||||||||||||||||||||||||||||||
| File a Complaint If you have a dispute with this company, you may file a complaint. The BBB will try to mediate the dispute through our complaint process |
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As you can see above, Magic Jack has a terrible history with customer service, false advertising and misleading customers.
It’s unbelieveable to me that they are being sold in every major retail store today. Just amazing…
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