Tesla Service – Won’t Replace Driver’s Side Visor Under Warranty


Along with numerous other issues I’ve had with the Model S, Tesla continues to disappoint on the service side. Whenever dealing with their service department, I am reminded LOUDLY never to buy this car again.

Hello Elon, you make a pretty neat car, but your service department is absolutely garbage.

Here’s a recent service call (circa June 2020) and a series of text messsages going back and forth with a Tesla Rep. Only because they refuse to make normal phone calls like a decent car dealer. They only wan to deal with their customers vis phone text message….

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

A Mobile Service Technician will be coming to your vehicle on 2020-06-13 at XXXXXXXXXXXXXXXXXXXX, and will contact you when on the way. If there are extreme weather conditions, please provide garage or shelter access. Modify or check the status of your appointment anytime from your Tesla app. Reply ‘STOP’ to stop updates. Msg & Data rates may apply.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

The driver’s side vanity mirror fell off, the plastic clip is broken, but I left the mirror at another location.. so it’s not with me. If you can bring a new one and install please. I never use this mirror, so I have no idea why it fell off, or why the plastic clip broke. Thanks…

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Reminder, a Mobile Service Technician is scheduled to arrive tomorrow at XXXXXXXXXXXXXXXXXXXXXXXXXXX . Please ensure your car is parked in an accessible location. You will receive a notification that your technician has arrived and started work. Please be mindful that we are practicing social distancing; if you need to speak with the team, we invite you to reply to this SMS. Modify or check the status of your appointment anytime from your Tesla app. Reply ‘STOP’ to stop updates. Msg & Data rates may apply.Can you send pictures? We will need to old mirror to be able to inspect to determine warranty and return part to Tesla if it is determined to be warranty. Thanks.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

I dont have the old mirror w/ me.. i left it at my other location in XXXXXXXXXXXXXX… how much is a mirror… dont see what the big deal is…the plastic clip that holds the mirror to the visor broke…its not rocket science.. its a plastic clip tried to glue it back together.. but it kept breaking off…

Tesla Visor
Tesla Visor

i need a piece just like this…. to install on the missing driver’s side are we still good for tmrw morning?? or are you insisting I have to give you my broken mirror back to you?

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Unfortunately, you have to replace the whole visor assembly as you can’t get just the mirror. A new visor is $175 plug tax. I am working with parts on availability right now to confirm if tomorrow will work or if we will need to push it further out.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

thats ridiculous…. nvm.. what a rip offi never even use the visor and it fell off one day… very poor workmanship.. and u want to charge me $175 for something that’s under warranty?this should be under warranty

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

We did need to order the part so I am going to push your appointment out a week to give us time to get the part. I will talked to the service manager on Monday to see if we can goodwill the visor.A Mobile Service Technician will be coming to your vehicle on XXXXXXXXXXXXXXXXX, and will contact you when on the way. If there are extreme weather conditions, please provide garage or shelter access. Modify or check the status of your appointment anytime from your Tesla app. Reply ‘STOP’ to stop updates. Msg & Data rates may apply.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

thank you

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

One Week Later

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

I finally got a hold of one of the service managers in XXXXXXXX . They said we could do a 20% discount on the visor which would make is $139 plus tax. Another option would be once you can get access to the part we can attempt to resecure it for you. I know you said you tried gluing it already, but we might have a better glue we can use.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2 bad choices.. Very disappointing. Glue it back? That’s what I’m left with? I cannot believe I own a car brand, where the service tech offers to ‘glue” the parts back on ….and won’t honor the warranty on a POS visor that fell off.. cuz Tesla didn’t want to spend the money to install a quality visor.. that’s even on par w/ a Toyota

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

I am sorry. I wish there was more I could do, but I am limited by what management decides.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Thank you for wasting my time and hoping that Tesla would do the right (and obvious) thing… but nothing surprises me w/ this company anymore…

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Share