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Business IT Outsourcing
Nightmares
Outsourcing
Information Technology Work to The Philippines, Pitfalls, Experiences, What to Avoid, How
to Make Sure You're Getting Value for Your Investment Dollars..
12/21/04
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3. Unexplained Disappearances: The managerial staff would disappear for
extended periods of time without warning, not answer emails and not be around for problem
solving sessions. Even with countless requests to answer all inquiries within 24
hours, they failed to comply. "It was baffling" - he says. Only when
it was time to get paid, did they suddenly appear, to make small talk and attempt to patch
up any issues. Although this was directly addressed, it had nothing to do with the
money, they claimed.
4. Constant references to God. They never failed to thank God and Jesus for
their blessings and for their success.. My buddy wishes they could've done more to
"help themselves" and get off their asses to get the work done.
5. The amazing brother who could do it all. They recommended their brother
who they claimed to be the "best graphics designer". "You will not be
disappointed" - they exclaimed. After only a few weeks, did this amazing brother
begin to show his true stripes. Nagging absences, lack of communication, no
dialogue, slow work schedule, and inefficient design schemes. They were
"shocked" of course, and promised to fix things. The fixes never happened
until we had to finally fire the whiz kid and leave a project stillbirth.
6. No apologies?: My buddy found it amazing that failure after failure, they
failed to express the most basic human courtesy.. a humble admission of "I'm
sorry".
7. The horrible Philippines Postal Service. Documents were being sent back
and forth that needed to be signed. The Davao firm insisted that the paperwork be
sent via Fed Ex because of reliability issues with the Philippines postal service.
"Don't be cheap.." - they exclaimed, "we always use FedEx". My
buddy complied with this small request and sent docs FedEx. Amazingly, he got his
docs via Philippines Post.
8. A programming job was to be done, and my buddy's company specified exactly
what they needed. Specifically an ASP.NET professional. "Of course, we
can do that!" - they enthusiastically exclaimed. After hiring the young
programmer, they discover the fellow was a "subcontracted" worker and not an
ASP.NET professional. They end up doing the work in Visual Basic and ultimately end
up scrapping the project due to incompetence and lack of attention by the managerial
staff.
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