|
|||||||
| » HOME |
| » Who is Samual? |
| » Why I'm not a Christian |
| » Intle Business Outsourcing Nightmare Story |
| » Recommended Movie List |
| » Recommended Reading List |
Business IT Outsourcing
Nightmares
Outsourcing
Information Technology Work to The Philippines, Pitfalls, Experiences, What to Avoid, How
to Make Sure You're Getting Value for Your Investment Dollars..
12/21/04
«
Previous
9. Amazing References: The Davao company one day took it upon themselves to
claim that they had done all the design work for my friend's firm in order to impress
their other potential clients and government officials. This was a blatant lie of
course. My friend was horrified to find their company's information littered all
over their website making all kinds of claims that weren't true. The Davao firm
apologized profusely and didn't know how that information got there.
10. Lack of employee accountability: They were running an operation where
employees were allowed to basically set their own hours, download music while working and
chat with friends, all at the same time. This was "fixed" of course..
But again, shows the level of discipline they set outside of foreign client
pressure.
11. Employee Training. The employees were very green and it required
extensive training by my friend's company, which they found to be not worth while.
Wasn't outsourcing supposed to be about hiring competent professionals? Not spending
your whole day training.
12. English as a 2nd Language: Although the Philippines is known for their
English speaking ability, the truth is that they can barely speak English. Sure they
can read and write some, but speaking? They have a thick foreign accent and in
truth, English is a 3rd language for most. They have their main national dialect to
deal with along with their village dialect. Their pronunciation ability is crude at
best.
13. Sudden Disappearances: My friend noticed that as soon as his
company made their last payment, the Davao firm suddenly disappeared without word and
without a trace. They still exist, but they no longer correspond with him like they
used to. I guess it was all about the money.
14. More bad news: One of the stipulations of their multi year contract was
that the Davao firm was not to solicit business or do business with any other foreign
firm. This was to protect their trade secrets and investment in time and resources
into the staff. Sadly, my friend discovered that they had registered another domain
name and was already in the process of soliciting outside business (in effect violating
their contract) weeks before they had fired them.
Next »